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Salon Business Rehab - A 12 Step Recovery Program
The primary aim of the Salon Business Rehab series of articles was to provide salon/spa owners, operators and managers with valuable business information and practical methods to help them regain control of their business and bring order and clarity to their “recovery” process.
  • Step 1 Promotional Calendar Planning
  • Step 2 Customer Relationship Management
  • Step 3 Advertising, PR & Promotion
  • Step 4 Merchandising Techniques
  • Step 5 Assortment & Vendor Planning
  • Step 6 Space Design and Traffic Flow
  • Step 7 Retail and Hospitality Area Planning
  • Step 8 Cash Flow and Financial Statements
  • Step 9 Up-Selling Services and Retail Products
  • Step 10 Employer/Employee Relations
  • Step 11 Performance and Productivity Ratios
  • Step 12 Client Retention Tools
  • Merchandising Recap – Holiday Décor Planning
  • Marketing Recap – Promotional Calendar
  • H.R. Recap – A Year in Review
  • Series Wrap-Up – Rehab Review
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