Salon Business Rehab - A 12 Step Recovery Program
The primary aim of the Salon Business Rehab series of articles was to provide salon/spa owners, operators and managers with valuable business information and practical methods to help them regain control of their business and bring order and clarity to their “recovery” process.
- Step 1 Promotional Calendar Planning
- Step 2 Customer Relationship Management
- Step 3 Advertising, PR & Promotion
- Step 4 Merchandising Techniques
- Step 5 Assortment & Vendor Planning
- Step 6 Space Design and Traffic Flow
- Step 7 Retail and Hospitality Area Planning
- Step 8 Cash Flow and Financial Statements
- Step 9 Up-Selling Services and Retail Products
- Step 10 Employer/Employee Relations
- Step 11 Performance and Productivity Ratios
- Step 12 Client Retention Tools
- Merchandising Recap – Holiday Décor Planning
- Marketing Recap – Promotional Calendar
- H.R. Recap – A Year in Review
- Series Wrap-Up – Rehab Review